Effective Date: July 25, 2025

Welcome to Kashflo. These Terms and Conditions (“Terms”) govern your use of our services, website, and mobile applications. By using Kashflo, you agree to these Terms. Please read them carefully.

1. Who We Are

Kashflo Payments Ltd (“Kashflo”, “we”, “our”, or “us”) is a financial technology company that provides individuals and businesses with digital tools to manage, move, and multiply their money. Our services include digital banking, financial advisory, card issuance, loans, cross-border transfers, and more.

2. Eligibility

To use our services, you must:

• Be at least 18 years of age (or have parental consent, where applicable)

• Provide accurate, complete registration information

• Comply with applicable laws and these Terms

For business accounts, you must be duly registered with relevant authorities and provide all verification documents as required.

3. Services We Offer

Kashflo offers various services through our mobile and web platforms, including:

• FreeMe Individual Account

• Business Account Solutions

• Financial Advisory Services

• Credit & Loans

• Debit, Credit, and Virtual Cards

• Multi-currency Wallets (NGN, USD)

• Dollar Cards for International Transactions

• Remittances & Transfers (local and global)

• Asset Financing & Structured Finance for SMEs

Each service may have its own specific terms, eligibility criteria, and fees, which will be communicated before use.

4. Account Responsibilities

You are responsible for maintaining the confidentiality of your login details. You agree not to share your credentials or allow others to access your account. You must notify us immediately if you suspect any unauthorized use.

5. Fees and Charges

While many Kashflo services are free (e.g., no maintenance fee on FreeMe plan), certain services attract fees. These will always be clearly stated before any transaction is initiated.

6. Prohibited Activities

You agree not to use our services for:

• Illegal or fraudulent purposes

• Money laundering or terrorism financing

• Exploiting system vulnerabilities

• Spamming, phishing, or impersonating others

• Violating any applicable laws or regulations

Violation of these rules may lead to account suspension or legal action.

7. Data Privacy

We collect and process personal data in accordance with our [Privacy Policy]. By using Kashflo, you consent to this processing.

8. Credit and Lending

Our credit offerings are subject to approval and include risk-based assessments. Loan terms, repayment schedules, interest rates, and applicable fees will be provided transparently. Defaulting on your loan obligations may affect your creditworthiness and access to future services.

9. Financial Advisory Services

Our advisory solutions are tailored to business and individual needs. Advice provided does not constitute legal or tax consultancy and should be used to support — not replace — professional decision-making.

10. Intellectual Property

All content, branding, and intellectual property on Kashflo’s platforms are owned by us or our partners. You may not reproduce, distribute, or reverse-engineer any part of our system without permission.

11. Third-Party Services

We may integrate third-party services (e.g., international remittance partners, card issuers). We are not liable for the performance or content of these external services, though we take care to partner with reputable providers.

12. Service Availability and Updates

We aim to provide uninterrupted access, but we may suspend or limit services for maintenance, upgrades, or legal compliance. We reserve the right to modify or discontinue any feature at any time.

13. Termination

We reserve the right to suspend or terminate your account if you breach these Terms, misuse our services, or engage in illegal activity. You may also close your account by contacting support, subject to pending obligations.

14. Limitation of Liability

Kashflo is not liable for indirect, incidental, or consequential damages resulting from your use of the services. Our liability is limited to the amount you have paid us for the use of specific services (where applicable).

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any disputes will be resolved by Nigerian courts.

16. Contact Information

For inquiries, concerns, or support, reach us at:
Email: info@kashflopayments.com
Phone: +234 [Phone Number]
Office: [Insert Address]
Website: https://www.kashflopayments.com

17. Changes to Terms

We may revise these Terms occasionally. We’ll notify users via email or on our platform. Continued use after updates constitutes your acceptance.

Business Services Addendum

This Addendum applies to all users registering for or operating a Kashflo business account, using advisory, portfolio management, or financial planning services, or accessing credit or structured finance products as a business entity.

This Addendum is supplemental to the main Terms and Conditions and takes precedence in the event of conflict.

1. Business Account Registration and Verification

To open a business account with Kashflo, you must submit:

• Company Registration Number (RC Number)

• Corporate Affairs Commission (CAC) Certificate or equivalent

• Tax Identification Number (TIN)

• Valid ID and authorization letter for signatory

• Company bank account details (if applicable)

Kashflo reserves the right to reject or delay account approval pending verification.

2. Authority and Representation

By creating a business account, the user confirms they are:

• Legally authorized to act on behalf of the company, NGO, cooperative, or other entity

• Responsible for ensuring all submitted information is accurate and up to date

• Able to bind the business to contractual terms, including financial agreements

3. Authorized Users and Access Control

Business account holders may delegate roles to team members (e.g., staff, finance officers) via account permissions. It is your sole responsibility to:

• Maintain the integrity of access rights

• Monitor transactions conducted by authorized users

• Immediately report any unauthorized access or suspicious activity

Kashflo is not liable for transactions initiated by your authorized users.

4. Bulk Payments, Payroll, and Third-Party Disbursements

Where offered, bulk payments or salary disbursement features must be used in compliance with:

• National labor and employment laws

• Tax and pension obligations

• Verified employee records

Kashflo is not liable for incorrect or unlawful payments initiated by your team.

5. Credit, Asset, and Structured Finance for Businesses

Businesses may be eligible for financing products, subject to creditworthiness assessments and due diligence. This may include:

• Term loans

• Asset financing

• Trade finance

• Invoice discounting

• Advisory-led capital structuring

Approval is not guaranteed and is subject to internal risk policies. Additional documents may be required, such as:

• Audited financial statements

• Revenue projections

• Collateral or director guarantees

All financial agreements will be governed by separate legally binding contracts.

6. Data Confidentiality and Use

We handle your business data with strict confidentiality. However:

• Aggregated, anonymized data may be used to improve services or provide insights

• No business-specific information will be shared with third parties without express consent, except as required by law

7. Advisory and Consulting Services

All advisory or financial planning services offered by Kashflo or its professionals:

• Are based on information you provide

• Do not constitute fiduciary or legal responsibility unless otherwise agreed in writing

• Are meant to guide business decisions, not replace your own judgment or independent professional advice

8. Termination and Suspension

Kashflo reserves the right to suspend or terminate business accounts that:

• Provide false or misleading information

• Engage in illegal, unethical, or high-risk financial activities

• Breach any clause of the Terms or this Addendum