Effective Date: July 25, 2025
Last Updated: July 25, 2025
Kashflo Payments Ltd (“Kashflo,” “we,” “us,” or “our”) respects the privacy of all users of our website, mobile app, and financial services. We are committed to protecting personal data in accordance with the Nigeria Data Protection Act 2023 and applicable global data privacy standards.
By using any Kashflo service or platform, you consent to the data practices described in this policy.
1. Legal Basis for Processing
We process personal data for the following lawful reasons:
To deliver requested services (e.g. onboarding, account management)
Based on your consent (e.g. marketing emails, cookies)
When necessary for our legitimate interests (e.g. fraud prevention, service improvement)
To fulfill regulatory obligations under financial and AML/CTF laws
2. Information We Collect
a. Personal & Identity Data
Name, date of birth, nationality
Government-issued ID (BVN, NIN, passport)
Contact info (email, phone number)
Selfie or photo (for identity verification)
b. Financial Details
Wallet transactions, balances, and currency activity
Credit behavior (loan requests, repayment history)
Business financials (where applicable)
Card usage data, including merchants and spend categories
c. Business User Information
Business name, RC/CAC number, legal entity type
Operational information such as turnover, structure, and purpose
d. Technical & Usage Data
Device details, IP address, browser logs
App usage patterns, feature interaction
Cookies and performance tracking tools
3. Purpose of Use
We use your data to:
Verify identity and ensure compliance with KYC/BVN/NIN regulations
Provide and manage services such as wallets, credit, cards, and advisory
Evaluate credit eligibility and generate financial guidance
Prevent fraud, ensure security, and enforce compliance
Improve our platform through analysis and feedback
Send essential notifications and (with consent) promotional offers
4. Disclosure of Your Information
Your data may be shared with third parties only when necessary to deliver Kashflo’s services or meet legal obligations:
Licensed financial partners (e.g. payout banks, card processors)
Regulatory agencies (e.g. CBN, NIBSS, tax authorities, NDIC)
Advisory tools and service providers assisting with debt planning, analytics, or portfolio management
Data processors providing infrastructure or customer support services under strict confidentiality and security standards
5. Cookies & Tracking Technology
We use cookies and analytics tools to:
Facilitate secure login and session management
Understand how users engage with the app and website
Remember preferences and improve user experience
You can manage cookies through your browser settings. Note that disabling essential cookies may impair functionality.
6. Your Rights
Subject to applicable law, you have the right to:
Access the personal data we hold about you
Correct or update inaccurate information
Request deletion of your data (unless retained for legal obligations)
Withdraw consent (where processing is consent-based)
Opt out of marketing communications
Lodge a complaint with the Nigerian Data Protection Bureau (NITDA)
For inquiries or to exercise your rights, contact us at:
📧 privacy@kashflopayments.com
7. Data Retention
We retain your personal data for as long as needed:
To fulfill compliance and legal requirements (typically 6 years for financial records)
To deliver our services and features correctly
Once no longer required, data is either securely deleted or anonymized
8. Security Safeguards
We apply industry-standard protections:
AES-256 encryption for stored data, TLS for in-transit information
Regular audits, vulnerability scanning, and penetration testing
Two-factor authentication (2FA) on key systems
Strict access controls and monitoring protocols
9. Cross‑Border Data Transfers
Your data may be stored or processed in Nigeria or in jurisdictions where our licensed partners operate. We ensure all data transfers comply with relevant laws and maintain equivalent levels of protection.
10. Children’s Privacy
Kashflo services are intended for users aged 18 and above. We do not knowingly collect data from anyone below this age.
11. Changes to This Policy
We may update this policy periodically. We’ll notify users of significant changes via email or in-app alerts. If you continue using Kashflo after changes, you’re confirming your acceptance.
12. Contact Us
If you have questions, or concerns regarding this Privacy Policy, you may reach us at:
Kashflo Payments Ltd
Email: info@kashflopayments.com
Phone: +234 901 234 5678
Address: 9 Akin Olugbade St, off Adeola Odeku, Victoria Island, Lagos, Nigeria